Frequently Asked Questions(FAQs)

We strictly adhere to your specifications. If measurements are unavailable, our design team will assess your space to recommend optimal sizing for your approval.

Yes. We will provide detailed drawings, including dimensions and specifications, for your final review. Production commences only upon your formal approval.

We verify all materials, finishes, and hardware via high-resolution photos and videos. Free physical samples are also available upon request.

Payment terms: 30% -50% of deposit upon signing the PI, and balance will be cleared by T/T ,Paypal and Alibaba Trade Assurance.before delivery.

All items are crafted 1:1 based on your approved specifications. While minor variations may occur due to natural materials and craftsmanship, we ensure a 95%–99% fidelity rate.

We offers customization for display showcase, display tables, display counter, and more, allowing you to tailor both Showcase Cabinets 、Shop Fixtures and WholeStore Design Solutions to your needs.

Yes, we provide standard and custom material samples. Please contact us to request a sample kit.

Yes. Our experienced engineering team can translate your 3D models or conceptual sketches into precise shop drawings and bring your original designs to life with premium craftsmanship.

Our inspection team performs a comprehensive review of craftsmanship, dimensions, and packaging. Detailed proof will be sent for your final sign-off before shipment.

Production takes 3-5 weeks after drawing approval. Shipping typically takes 5-8 weeks. We offer flexible options to suit your timeline.

Yes. Our designers offer end-to-end support, including space planning, furniture selection, and custom design solutions.

Yes, we provide DDP (Delivered Duty Paid) service across the US and EU., covering customs and duties. There are no additional fees upon delivery.

Yes, we have professional installation teams. and provide video guidance to ensure a seamless setup.

Please provide photos or videos of the issue. We will verify it promptly and arrange replacements or necessary support to ensure a seamless experience.

We offer a 5-year warranty on the structural frame and 1-year on hardware. We guarantee a response within 12 hours for any quality-related concerns.

Yes. Our designers offer end-to-end support, including space planning, furniture selection, and custom design solutions.

Yes, we provide DDP (Delivered Duty Paid) service across the US and EU., covering customs and duties. There are no additional fees upon delivery.

Yes, we have professional installation teams. and provide video guidance to ensure a seamless setup.